We are Mak & Mak Outsourcing & Services Pvt. Ltd. (hereinafter referred to as “MMOSPL”) with our registered office at 3F, 323, Suncity Success Tower, Golf Course Extension Road, Sector-65, Gurgaon, Haryana, 122101. We operate the website and mobile application.
To make use of certain features on our Platforms, you voluntarily provide us certain information, i.e. name, phone number, email address, gender, age, interests, occupation and the like, as part of the registration process whether as a visitor, contributor, subscriber or sponsored service user (“User(s)”). This information helps us enhance our services by allowing us to tailor our Platforms to cater to your personal interests and make them more useful to you. Further, your information is required to create and maintain your accounts with us and to contact you in case you need support. As a User, you voluntarily agree that your information may be used and handled by MMOSPL as detailed in this Policy.
We may ask for and collect the following information about you when you use the Website and/or the Mobile App and without such information we may not be able to provide you with all the requested Services.
To use certain features on the Platforms, you may be required to provide basic contact information including but not limited to the following
We may further collect and record the following personal information under the "my profile" section, which helps us provide customized feeds and maintain a user profile, including but not limited to
When accessing our Mobile App on mobile device/ tablet/ TV or any other device having access of the said Mobile App, we may request and gain access to the following.
Permissions to these settings may be essential for adequate running of the Mobile App. Such permissions can be managed through the respective user devices using the ‘settings’ option.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website and/or the Mobile App, we may collect and store such information. We may also collect additional information at other times, for example, when you provide feedback(s), modify your content or email preferences, respond to surveys, or communicate with us. This information may include your name, e-mail ID, mobile number, location, etc.
We collect information about you and your use of our Services, your interactions with us as well as information regarding your devices used to access our services (such as mobile devices, tablets and other viewing devices): This information includes, but is not limited to:
Unless you voluntarily identify yourself (through registration, for example), we would not know who you are, even if we assign a cookie to your device. The only personal information which a cookie can hold is the information you supply. A cookie cannot read data from your hard drive. Our advertisers may also assign their own cookies to your browser(s) (if you click on their advertisements), a process that we do not control.
We identify and use your internet protocol (“IP”) address to help diagnose any problems with our server, and to administer our application. Your IP address is also used to help identify you and to gather broad demographic information to customize your experience on Website and/or the Mobile App. We will occasionally ask you to complete optional online surveys. These surveys may ask you for information such as contact information and demographic information (like pin code, age, etc.). We use such data to tailor your experience on the Website and/or the Mobile App, providing you with content that we think you might be interested in and to display content according to your preferences.
When you register with us using your other accounts, i.e. Facebook, Google, Instagram etc., we retrieve information from such accounts to continue to interact with you and to continue providing the services. We collect the following information from the respective social media platforms, including but not limited to public information, name, email ID, friend list, etc.
We do not collect any payment information from the Users except for details relating to bank accounts and payment wallets. Users, whenever require to make any payment to us, will simply directed to go to a retailer’s website to make a transaction and hence the privacy policies for such retailers shall be applicable.
We use your information to:
In case you choose to decline to submit personally identifiable information, we may not be able to provide certain services to you. In any case, we will not be liable and/or responsible for our denial of certain services to you for lack of you providing the necessary personal information. When you register with our services, we shall contact you from time to time about updating your personal information to provide the users such features that we believe may benefit/interest you.
We know how you care about the privacy and the security of your personal information, which is why we are committed to respect and protect your privacy and your information shared with us from any unauthorised access or loss. All information gathered on the Platforms is securely stored within the MMOSPL controlled database. The database is stored on the servers secured behind a firewall and access to these servers is password protected and is strictly limited. If you know or have reason to believe that your account credentials have been lost, stolen, altered, or otherwise compromised, or in case of any actual or suspected unauthorized use of your account, please contact us by contacting the Grievance Officer as stated below.
However, be aware that in this age of digital disruption, the transmission of information via the internet is never completely impenetrable. Hence, users should also take requisite steps to protect their personal information against any unauthorised access. Such steps include choosing a strong password, signing off after using a shared device, and keeping your log-in details, especially your password private. We shall not be held responsible for any lost, stolen, or compromised information or for any activity on your account via unauthorised password usage. Follow the following guidelines while using our Website:
To maintain the quality of our Platforms, we remove spams when we find it. We ask that you to be considerate of any spamming experience you come across, if any and report to us proactively at firstname.lastname@example.org.
You may ask us to correct inaccurate or incomplete personal information concerning you (this is the information which you cannot update yourself within your account) by sending us an e-mail. You can access and update some of your personal information through your account settings yourself as well. If you have chosen to connect your profile to a third-party application, like Facebook or Google, etc., you can change your settings and remove permission for the Platform(s) by changing your account settings. You are responsible for keeping your personal information up-to-date. MMOSPL may send you periodic reminders via e-mail to maintain the accuracy of your personal information.
We retain your personal information as long as necessary for the legitimate business interests of MMOSPL to provide you the services and for us to comply with our legal obligations. If you no longer want us to use your information, then you can request that we erase your personal information and close your account. Please note that if you request for the erasure of your personal information, we may:
Information that you have shared with others (e.g., reviews, forum postings) may continue to be publicly visible on the Platforms, even after your account is cancelled. However, attribution of such information to you will be removed. Additionally, some copies of your information (e.g., log records) may remain in our database, but are disassociated from personal identifiers. As we maintain copies of personal information to protect from accidental or malicious loss and destruction and hence residual copies of your personal information may not be removed from our backup systems for a limited period of time.
(Note: If you have multiple accounts with us, you will need to raise separate requests for each of those accounts, using the associated email IDs)
For withdrawing your consent at any time during the tenure of your services with us, you may choose to do so by sending us an e-mail. We shall review your request and may ask you to verify your identity. Post verification we will withdraw the consent for which request was made by you and stop any further processing of your personal information.
Where your personal information is processed for direct marketing purposes, you may, at any point of time ask us to cease processing your data for these direct marketing purposes by sending an e-mail to us. Please be aware that if you do not allow us to collect personal information from you, we may not be able to deliver certain experiences, products, and services to you, and some of our services may not be able to take account of your interests and preferences. If collection of personal information is mandatory, we will make that clear at the point of collection so that you can make an informed decision whether to participate or not. If you have questions about the specific personal information about you that we process or retain, and your rights regarding that personal information, please contact our customer support team.
Our Platforms are not an advertisement free platforms. Therefore, permissions to use and process your personal information to provide advertisements is essential for us to provide services to you. Use of personal information for advertisement is a binding criterion and we will not be able to provide you with our services if you fail to authorise us to use your personal information for the purpose of advertisement and the activities related to it.
If you have an account or a subscription with us, we may send periodic recommendations or informational e-mails to you. You may opt-out of such communications by following the opt-out instructions contained in the e-mail or by contacting us at email@example.com.
MMOSPL does not seek or intend to seek or receive any personal information from children. Hence, children under 18 years are not allowed to register on our Platforms. If MMOSPL becomes aware that any personally identifiable information of persons less than 18 years of age has been collected on the Website and/or Mobile App without verified parental consent, then MMOSPL will take the appropriate steps to delete any such information and notify the parent. However, we consider it the responsibility of parents to monitor their children's use of our services. Nevertheless, it is our policy not to collect and process any personal information from children below 18 years of age or offer to send any promotional materials to persons in that category. Should a parent or guardian have reasons to believe that a minor has provided MMOSPL with personal information without their prior consent, please contact our customer support team to ensure that the personal information is removed from the Platforms.
MMOSPL may also carefully select other companies to send you information about their products or services which are related to the services but are not necessary to its operation (“Extended Service”). If MMOSPL intends to use personally identifiable information for an Extended Service, the Website and the Mobile App will provide you with the ability and requisite instructions to decline this service.
When we present information to our advertisers to help them understand our audience and confirm the value of advertising on our Website or Mobile App, it is usually in the form of aggregated statistics on traffic to various pages/ content within our Website or Mobile App. We use third-party advertising companies to serve ads when you visit our Website or Mobile App. These companies may use information about your visits to this and other websites or applications, in order to provide advertisements about goods and services of interest to you.
In the event, MMOSPL is merged with or acquired by another company or in case of re-organization or re-structuring of business, we and our affiliates may share your personal information, wholly or in part, with another business entity. We will post about such transition in our Website and the Mobile App before taking effect.
MMOSPL may disclose personally identifiable information if required to do so by law or in good faith belief that such action is necessary to:
We use the following categories of cookies:
Most types of cookies track consumers via their device id or internet protocol (“IP”) address therefore they may collect personal data. Based on the type of cookies used by the relevant third-party, the information these cookies collect may include personal data but they may not be able to directly identify you as an individual or have any of your personal information such as name, e-mail id or mobile number.