Welcome to Maitri Woman

Terms of Use

Welcome to Aisha (operated by Maitri Woman’s Health and Mak & Mak Outsourcing & Services Private Limited) (“we”, “us”, “our”, “Company”), your AI-powered women’s health assistant. Protecting your privacy and safeguarding your personal health information is our priority.

By using Aisha, you agree to these Terms of Use and the associated Privacy Notice, which explains how we collect, use, share, and protect your data. We maintain this website, www.maitriwoman.com and/or text messaging service thereunder (as applicable) (“website” / “text messaging service”) for your information, health-related support needs, and communication. The information contained on the website and/or text messaging service (under the Aisha app, service and related software) is based on inspection, cleansing, transformation and modelling of data utilising Artificial Intelligence (“AI”) with the goal of discovering useful information, informing conclusions and supporting decision-making for you, which is provided under the Aisha service as described herein. Your acquiescence to these terms in relation to the website signify your assent to the same terms as laid down hereunder in relation to the Aisha app, service and related software and any terms applicable to www.maitriwoman.com shall apply reciprocally to the Aisha service for all intents and purposes.

Your access and use of the website is subject to the Terms of Use together with any other addenda, terms and conditions or documents expressly incorporated herein this webpage constituting the entire agreement between the parties (“Terms of Use”). In the event of any inconsistency between these Terms of Use and associated services and any of the other addenda, terms and documents, the provisions of these Terms of Use shall prevail to the extent of such inconsistency. Your use and access of the Content and any associated services is governed by these Terms.

By accessing, viewing or downloading information from the website and/or text messaging service (as applicable) and using the services provided by Maitri, www.maitriwoman.com Aisha or its founders and assigns via its webpage, text messaging service, and/or blog/social media handle (hereinafter referred to and collectively and singularly identifiable as the “Content Provider”) you acknowledge that you have read and considered and understand our Privacy Notice (Clause 5), and that you understand and agree unconditionally to be bound by these Terms of Use. The Content Provider may, at any time, without notice, amend the Terms of Use. You agree to continue to be bound by any such amended Terms and that the Content Provider has no obligation except as may be laid out herein to notify you of such amendments. You acknowledge that it is your responsibility to check these Terms of Use periodically for changes and that your continued use of the Content and associated services offered by the Content Provider following the posting of any changes to the Terms indicates your acceptance of any such changes.

Eligibility & User Responsibility:
1. You must be 18 years or older (or have parental consent if younger).
2. You agree not to misuse Aisha or share false information.
3. You understand Aisha is AI-based and not a substitute for medical advice.
Acceptable Use Policy:

You agree not to:

Use Aisha for medical emergencies. If you need professional medical advice, consult a licensed doctor via Aisha’s telemedicine feature.
Share false, misleading, or harmful information.
Attempt to exploit, hack, or disrupt Aisha’s services.

We reserve the right to restrict or terminate access if you violate these terms.

Paid Services & Subscriptions:
1. Certain features, such as fertility test bookings & premium health plans, are paid services.
2. All payments are final, except where refund policies apply and are intimated on our website or through our services from time to time.

1. Definitions & Interpretation

"Applicable Law" shall mean any law, regulation, ordinance, statute, rule, judgement, decree, order, resolutions, and policy, etc. passed or decreed by the Government of India or any sub-division thereof or other concerned statutory authority;

“Content” means, without limitation, the chat and/or text message service operated by the Content Provider (whether or not AI-generated), the blogs and websites developed, published and distributed by the Content Provider (as updated from time to time) made available on the website related to the Content Provider’s business and includes, but is not limited to, any form of literary or graphic communication made available by the Content Provider and its assigns, whether as public broadcast or privately, for being seen or heard or delivered or exploited through wire or wireless format including without limitation internet, websites including but not limited to social networking websites, blogs, internet or mobile streaming or download services (whether free, pay or subscription based), any form of web based applications, books (whether physical or electronic), periodicals, publications, communications sent or received via computing & networking devices such as electronic mail, mobile/telecommunication system based platforms, push notifications, social media or web based direct messaging or marketing, mobile TV, theatrical, non-theatrical or journalistic presentations or any other means whether now known or existing or in commercial use or hereinafter invented or developed in the future, descriptions of any kind of products and merchandise available on the website.

"Content Provider", “Maitri”, “Aisha”, "www.maitriwoman.com", “We” “Us” means the person(s) owning, operating and making available the website www.maitriwoman.com as well as the chat and/or text message service operated by us (whether or not AI-generated), which expression shall mean and include its authorized assigns, affiliates and/or persons acting under its authority including legal representatives.

"Intellectual Property Rights" means any registered or unregistered design rights, patents, copyright, database rights, data protection rights, trademarks, service marks, logos, trade names, rights in domain names, rights in undisclosed or confidential information (such as know-how, trade secrets and inventions (whether or not patentable), moral rights and any other similar intellectual or industrial property rights (whether registered or not) and applications for such rights as may exist anywhere in the world.

“Party” or “Parties” refers to both the User and Content Provider, or either the User or the Content Provider.

“User”, “You”, and “Your” refer to you, the person accessing this website or any of the Content and accepting the Content Provider’s terms and conditions.

All terms refer to the offer, display, dissemination and/or distribution of data, images, articles, blog posts, social media posts, any personal, medical and/or corporate opinions given and/or individual, creative and/or health-related expressions made of www.maitriwoman.com as are necessary for the provision of the Content in its undiluted form without warranties and in pursuance of the freedoms and rights of expression which are to the fullest extent permitted and/or guaranteed by applicable laws of India for the purpose of informing and/or instructing its intended audiences whom, knowing fully that their wilful and continued participation in the viewing, using, consuming or manipulating of data thus transmitted in any form and via any platform constitutes the individual exercise of their freedom of choice to view, use, consume or manipulate such data, information and/or opinion pieces pursuant to all applicable laws and freedoms guaranteed by those laws, so do choose to make use of them for the said purposes. Any use of the above terminology or other words in the singular, plural, capital letters and/or plural, and/or these terms, is considered interchangeable and therefore a reference to them.

2. General

The information provided by www.maitriwoman.com is for informational purposes only. It should not be considered legal, medical or financial advice. You should consult with an attorney or other professional to determine what may be best for your individual needs.

www.maitriwoman.com does not make any guarantee or other promise as to any warranties or benefits that may be obtained from using our Content or accessing the website. No guarantees are made regarding the quality of any services being offered under the website, whether health-related or otherwise, and you indemnify us from the outset against any losses, costs and/or damages incurred by you by virtue of relying upon the content of the Content Provider on its website, AI-generated text messaging services, or social media handles in choosing to seek consultation and/or purchase any goods or services through them or as a consequence of relying on such information. No one should make any investment or health-related decision without first consulting his or her own doctor, financial and/or legal advisor and conducting his or her own research and due diligence. To the maximum extent permitted by law, www.maitriwoman.com disclaims any and all liability in the event any information, commentary, analysis, opinions, advice and/or recommendations prove to be inaccurate, incomplete or unreliable, or result in any investment, medical or other losses.

While www.maitriwoman.com uses reasonable efforts to include accurate and up-to-date information on the website and chat service, we make no warranties or representations as to their accuracy. www.maitriwoman.com assumes no liability or responsibility for any errors or omissions in the content on the website and/or text messaging service.

You may download material displayed on the website and/or text messaging service for non-commercial, personal use only. You may not distribute, modify, transmit, reuse, report, or use the contents of the website and/or text messaging service for public or commercial purposes, including the text, images, audio, and video without contacting us, www.maitriwoman.com and receiving written permission.

You shall not in any circumstance obtain any rights over or in respect of the Content (other than rights to access, view or use the Content in any manner other than pursuant to these Terms of Use and any other terms and conditions governing a particular service provided by the Content Provider) or hold yourself out as having any such rights over or in respect of the Content, including but not limited to the right to claim any and all liabilities, costs, demands, causes of action, damages and expenses now known or unknown, in law or in equity, based upon or arising out of any notice to the Content Provider or complaint relating to the Content, whether allegedly or without proper evidence or without basis in applicable law or without any clear and indicative action of an appropriate court that might signify in law and/or publicly known and widely accepted fact an affirmation to the contrary.

3. Unauthorised use

You are granted a non-exclusive, non-transferable, revocable license to access and use the website and/or text messaging service strictly in accordance with these Terms of Use. As a condition of your use of the website and/or text messaging service, you warrant to www.maitriwoman.com that you will not use the website and/or text messaging service for any purpose that is unlawful or prohibited by these Terms of Use. You may not use the website and/or text messaging service in any manner which could damage, disable, overburden, or impair the website and/or text messaging service or interfere with any other party’s use and enjoyment of the website and/or text messaging service. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the website and/or text messaging service.

4. User Conduct

The website and/or service, including over chat and/or text message, may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (“Communication Services”), you agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service.

By way of example, and not as a limitation, you agree that when using a Communication Service, you will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others; publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information; upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents; upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer; advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages; conduct or forward surveys, contests, pyramid schemes or chain letters; download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded, restrict or inhibit any other user from using and enjoying the Communication Services; violate any code of conduct or other guidelines which may be applicable for any particular Communication Service; harvest or otherwise collect information about others, including e-mail addresses, without their consent; violate any applicable laws or regulations.

5. Privacy Notice

To be able to provide the most relevant information and access to relevant data, you might be required to provide certain personal information and/or share certain specifics in order to obtain certain, desired data/information, as given below.

The IP address of Users might be tracked and information saved in the form of cookies. User reserves the right to accept / decline the cookies by changing the settings of the browser. Any personal information provided shall not be shared without prior consent with any third party, although general, statistical or demographical information may be revealed or made use of for any commercial purposes as may arise from time to time. User shall be asked to fill in details solely during the process of registration to receive specialised Content and/or associated services of the Content Provider and all possible commercial effort shall be made to secure the information so collected. Apart from the foregoing, we may process personal data about you when you interact with us, our websites, our blogs/social media handles, our apps or our services. This includes your name, email address/username, medical records, social media handle(s), password and other login/security details (e.g. website passcode) and login records.

The user shall be responsible in entirety for making any transactions in connection with any of our websites, apps, blogs or services via any means/forms of applications or devices, all of which are handled by the user’s device(s) and not by us. www.maitriwoman.com shall have no liability/responsibility whatsoever in regard to the acts of the user. We may make use of or process this personal data (which is at all times end-to-end encrypted) for the following purposes:

Creating your account;
Collecting name and contact information;
Collecting age, gender & location;
Collecting health information (sensitive personal data):
- Menstrual cycle details & symptoms (for period tracking)
- Fertility-related data (if using ovulation tracking or tests)
- PCOS, hormonal health & medication details (if logged)
- Doctor consultation history (if using telemedicine features)
Collecting device and usage data:
- Chat history with Aisha (anonymized & encrypted)
- IP address & device information (for security & analytics)
If necessary, communicating with you;
Providing customer services, including:
- Providing AI-powered health insights & reminders;
- Tracking periods, ovulation & symptoms;
- Offering personalized fertility & PCOS recommendations;
- Facilitating doctor consultations & test bookings;
- Improving Aisha’s accuracy using anonymized feedback;
- Ensuring legal & regulatory compliance;
To provide services or specific Content you have requested;
To be shared with trusted partners (doctors, labs) when required & with your consent;
In connection with legal claims, compliance, regulatory or investigative purposes (including disclosure in connection with legal process or litigation); and
To invite individuals to take part in market research.
Send direct marketing in relation to our relevant Content and/or services, or other Content and services provided by us and carefully selected partners;
Place cookies, monitor email engagement, and use other similar technologies and the information provided to you when those technologies are used;
Such other occasions where we will use the data for the purpose which we explain at the time of seeking your consent;
For purposes which are required by law, in particular in response to requests by relevant courts and public authorities, such as those conducting an investigation.

www.maitriwoman.com complies with all Indian Laws applicable, including without limitation, The Digital Personal Data Protection Act (DPDPA) of 2023, Sensitive Personal Data or Information Rules (SPDI) of 2011 and shall cooperate with all law enforcement inquiries or compliance requirements depending on applicable law in relation to sharing of personal details as and when requested. All reasonable efforts have been made to ensure that the information on the website and text messaging service are authentic. Users are advised to research bona fides of advertisers independently. www.maitriwoman.com shall have no responsibility whatsoever in this regard. In case of a data breach, we will notify you and the Data Protection Board of India as per legal requirements.

6. Log Files

www.maitriwoman.com uses IP addresses to analyse trends, administer the website, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only by the employees, assigns, founders or affiliates of the Content Provider on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

7. Cookies

Like most interactive websites, this website uses cookies to enable www.maitriwoman.com to retrieve user details for each visit. Cookies are used in some areas of our website to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

8. Third Party Websites

www.maitriwoman.com links to third party websites that are not affiliated or associated with Aisha (although branding, advertisements or links relating to the Content or any associated services may appear on these websites) and www.maitriwoman.com may send e-mail messages to you containing advertisements or promotions including links to third parties. www.maitriwoman.com makes no representation as to the quality, suitability, functionality or legality of the material on third party websites that are linked to, or to any goods and services available from such websites. The material is only provided for your interest and convenience. www.maitriwoman.com does not monitor or investigate such third party websites and www.maitriwoman.com accepts no responsibility or liability for any loss arising from the content or accuracy of this material and any opinion expressed in the material should not be taken as an endorsement, recommendation or opinion of any member of the www.maitriwoman.com.

You should evaluate the security and reliability of any other website linked to or accessed through this website before disclosing any personal information to them. www.maitriwoman.com will not accept any liability for any loss or damage, in any manner whatsoever, regardless of the cause, resulting from your disclosure of personal information to third parties.

You further acknowledge and agree that www.maitriwoman.com shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services.

9. Disclaimer

You acknowledge and agree that:

The information provided on www.maitriwoman.com in the form of Content is for general information purposes only and is given in good faith. Aisha is an AI assistant, not a licensed doctor. The information presented over our services is selective and subjective, and www.maitriwoman.com may not verify all information, medical or otherwise, which may not be complete or accurate for your purposes and should not be relied upon without further enquiry. The information and data together constituting the Content should not be construed as an offer or a recommendation towards medical services, or to purchase or engage in services whether provided by the Content Provider or third parties in any particular manner and the information does not take into account the medical objectives or health situation of any particular person including you; and
www.maitriwoman.com does not warrant that the veracity and/or accuracy of the Content will be error-free. You hereby indemnify and agree to hold harmless Aisha, its founders and permitted assigns against any and all claims or causes of action including rights to remedy, to damages of any kind whether direct, consequential or incidental and the right to sue for, amongst other things, civil or criminal liability pertaining to any notice or complaint against the Content Provider relating to the Content or any element thereof, whether allegedly or without proper evidence or without basis in applicable law or without any clear and indicative action of an appropriate court that might, relating to the Content, or any part or section or element thereof including but not limited to data linked to its website, text messaging service, social media handles/accounts or any derivatives thereof including articles and posts, signify in law and/or publicly known and widely accepted fact an affirmation to the contrary, as being accused of being construed as or becoming known as: (i) blasphemous, indecent, immoral, abusive, offensive, against the applicable laws or seditious and/or contrary to any law in force; or (ii) fiscally and/or medically harmful or irresponsible, harassment, defamatory, obscene, libellous, invasive of another's privacy, hateful and/or racially/ethnically objectionable, disparaging, relating to or encouraging money-laundering or pyramid schemes or gambling, quackery, or otherwise unlawful in any manner whatsoever; or (iii) an infringement of any patent, trademark, copyright or other proprietary rights of third persons; or (iv) violating of any law for the time being in force; or (v) deceitful or misleading the addressee about the origin of such messages as may comprise the Content or communicating any information which is construed as an unauthorized invitation to rely on the information for medical purposes or as an offer or prospectus of any kind or as misleading in any other way; or (vi) impersonating of another person or persons (whether natural or not) or authority (whether they be, without limitation, any type of society or body corporate), website, literary or academic source or of any author of any material that may be, within the jurisdiction of India as well as the whole world, copyrighted; or (vii) containing software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or (viii) threatening of the unity, integrity, defence, security or sovereignty of India, and its friendly relations with foreign states, or of public order or causative of incitement to the commission of any cognizable offence or to be preventative or restrictive of the investigation of any offence or as insulting of any other nation. The foregoing is by no means an exhaustive list of purported or alleged grounds or perceived causes of action for which you agree to indemnify us as having committed, accused of having committed by virtue of your accessing, making use of or consuming the Content in any way or solely by its virtue of its presentation and being made available to you and you agree that the total of the indemnities that you covenant with www.maitriwoman.com extend to include any and all such policies or terms and conditions that do now or may hence form a part of your agreement with Aisha, including but not limited to the Privacy Noticeand policy regarding Third Party Websites and any following limitations and/or indemnities, all of which together form a whole and the entirety of our agreement with you. You agree, affirm and attest, for the sake of the entire universe and in perpetuity, that by your continued use of or access of the Content and by acquiescing to these Terms of Use, you consider and hold out any information, data, articles, graphs, records, figures and opinions contained within the Content herein this website and any associated content, articles and/or data comprising information or intellectual property hereof including, without limitation text messages, social media articles, blog posts, and written, oral or theatrical presentations and communications, as solely, entirely and unmistakably to be independent of any expressed opinion and/or literary, academic or creative exposition of the Content Provider (whether AI-generated or otherwise) and its assigns, affiliates and persons acting under its authority including any legal representatives, however the dissemination of the same being exercised within all legal rights granted or guaranteed unto them, and do irrevocably waive any right to remedy, cause of action to sue whether for ordinary, special, exemplary or consequential damages, civil or criminal liability in respect of the foregoing. www.maitriwoman.com is not in any way responsible for any interference that prevents your access or use of the Content.

10. Exclusions and Limitations

The information contained on this website and on the associated text messaging service, the full extent of meaning of which you acknowledge shall stand to include any service or property, whether intellectual or otherwise, owned, made available and/or operated by www.maitriwoman.com and any derivative channels, including but not limited to social media accounts, is provided on an “as is” basis. To the fullest extent permitted by law, you will use Aisha at your own discretion, and furthermore, Aisha:

Is NOT a substitute for professional medical care;
Maitri and/or Aisha does not guarantee 100% accuracy of AI-generated insights;
Maitri and/or Aisha is not responsible for external medical services (e.g., doctor consultations, labs, or clinics);
Excludes all representations and warranties with respect to this website and its content or that are or may be provided by affiliates or any other third party, including with respect to any inaccuracy or omission in this website and/or the Content Provider’s documentation; and
Excludes any liability for damages arising out of or in connection with your use of this website and/or text messaging service. For the sake of clarity, www.maitriwoman.com, Maitri, and Aisha and its founders, authorised assigns, subsidiaries, affiliates and persons acting under its authority including any legal representatives, will not be held responsible for lost profits, revenues, or data, any other financial, medical or monetary loss or indirect, special, consequential, exemplary, punitive damages or damage caused to your business and/or personal interest or activities including any goodwill attached thereto, your fiscal and/or health condition or status of recognition or reputation or fiduciary or personal relations or personal, medical and mental state of being or to your computer, computer software, systems and programs and data relating thereto including without limitation any personal or other potentially sensitive data or information whether or not related to your financial or banking information or any other direct or indirect, consequential or incidental damages.
In all cases, the Content Provider and its founders and assigns and persons acting under its authority including legal representatives will not be held liable for any loss or damage that is reasonably foreseeable excluding that which is caused out of direct and gross negligence on the part of the Content Provider.
You may not create a link to a page on this website without our prior written consent. If you link to any page on this website, you do so at your own risk and the exclusions and limitations set out above apply to your use in any such manner of this website.

11. Intellectual Property Rights

The Content and the copyright in all text, graphics, images, software and any other materials within the Content are owned by the Content Provider, including all trademarks and other Intellectual Property Rights in respect of materials and services that comprise the Content. Materials derived from the Content may only be used for personal use and non-commercial purposes.

You may display on a computer screen, mobile phone screen, digital device, or print extracts from the Content for the above-stated purposes only provided that you retain any copyright and other proprietary notices or any of the Content Provider’s trademarks or logos, as shown on the initial printout or download without alteration, addition or deletion. Except as expressly stated herein, you may not without the Content Provider’s prior written permission alter, modify, reproduce, distribute or use in any other commercial context any materials that comprise the Content.

You acknowledge that ‘Maitri’, ‘Aisha’ and the ‘Aisha’ logo are trademarks of the Content Provider. You may not reproduce such trademarks without permission from the Content Provider, and where provided, only reproduce such trademarks without any alteration whatsoever on material downloaded from the Content including the website, text messaging service, and social media handles and/or blogs to the extent authorised above. You may not at any time otherwise use, copy, adapt or erase any of the said trademarks of Aisha.

Copyright and other relevant intellectual property rights exist on all text relating to the Content Provider’s channels and/or articles and the full content of this website and/or text messaging service. Aisha logo is a registered trademark of Aisha and/or Maitri. The brand names and certain specific content as well as any associated services of www.maitriwoman.com featured on this website and/or text messaging service are trademarked.

Using, accessing, viewing, sharing, tweeting, cropping, resizing, editing or otherwise manipulating any data or information relating to our proprietary Content does not give you ownership of any intellectual property rights in any of our Content that you access or so use. You may not use any of our Content or any excerpts thereof in any manner except as outlined herein these Terms or without our express and written prior permission or if you are otherwise permitted by law, without the inclusion of any relevant trademarks and/or property marks that may apply to such Content, unaltered from their original form. Do not remove, obscure or alter any legal notices or any such marks as are displayed along with the Content and the website and/or text messaging service.

12. Prohibited Use

You agree not to:

use information provided by Aisha through the websiteand/or text messaging service in making any health-related or other medical decisions except solely at your own risk and costs thereto;
reproduce, modify, distribute, display or otherwise provide access to, create derivative works from, decompile, disassemble, or reverse engineer any portion of the websiteand/or text messaging service, except as explicitly permitted under these Terms of Use;
provide/post/authorize a link to any of the websiteand/or text messaging service from any third-party website;
remove or modify any copyright or other intellectual property notices that appear in the website and/or text messaging service;
use the websiteand/or text messaging service for resale, service bureau, time-sharing or other similar purposes;
use the website and/or text messaging service in any way that is unlawful, or harms Aisha, Maitri, its service providers, suppliers, or any other user;
distribute or post spam, chain letters, pyramid schemes, or similar communications through the website and/or text messaging service;
impersonate another person or misrepresent your affiliation with another person or entity;
reproduce, publicly display, or otherwise make accessible on or through any other website, application, or service any reviews, ratings, and/or profile information about AI services, import and export, lending, or other professionals, underlying images of or information about AI services, import and export, lending, or other data or content available through the website and/or text messaging service, except as explicitly permitted by Aisha and/or Maitri for a particular portion of the website and/or text messaging service;
upload invalid data, viruses, worms, or other software agents to the website and/or text messaging service;
interfere with, or compromise the system integrity or security of the website and/or text messaging service, or otherwise bypass any measures Aisha may use to prevent or restrict access to the website and/or text messaging service;
conduct automated queries (including screen and database scraping, spiders, robots, crawlers, bypassing "captcha" or similar precautions, and any other automated activity with the purpose of obtaining information from the website and/or text messaging service) on the website and/or text messaging service;
use any of Aisha 's and/or Maitri’s trademarks without approval, including but not limited to using them as part of your business name, screen name or email address on the website and/or text messaging service;
access or use any of the website and/or text messaging service to develop competitive products or services; or
attempt to, or permit or encourage any third party to, do any of the above.

13. Information Regarding your Data Protection Rights under General Data Protection Regulation (GDPR) & Digital Personal Data Protection Act, 2023 (DPDPA)

We herein promise to follow the following principles for Data Protection:

•Data Processing is lawful, fair, and transparent. Our data Processing activities shall have lawful grounds. Our website and/or text messaging service shall always consider your rights before processing your personal data. We shall also provide you information regarding processing of the data upon request.

•Processing of the data shall be or is limited to the purpose. Our website’s and our text messaging service’s data processing activities will fit the purpose for which personal data of an individual was gathered by our Company.

•Processing is done with minimal data. Our Company only gathers the data and process only minimal amount of personal data required by our Company for any purpose.

•The processing of the Data shall be within the same corporate group as our business or organization/ group companies and it shall abide the corporate rules regarding data processor.

•Our Company ensures that, processing of data is for limited span of time, we do not store your personal data for longer period than required by the officials of our Company.

•We shall do our best to ensure the integrity and confidentiality of your personal data.

Law Processing in Europe:

The personal information collected by our Company shall be used by us on lawful bases and our Company shall use for the activities as defined herein under this policy in Europe as required under the European Data Protection law; are:

•Wherein it is necessary for entering into or performing a contract/ Terms and Conditions with you.

•Wherein we have a legitimate interest to do so, as per the information collected by our Company, your rights do not override this interest.

•For Payment processing purposes

•Wherein you have consented to its use of your personal information by our companies or any of its group companies, affiliates, subsidiaries etc.

• Wherein our colleagues or our group companies, affiliates believe it is in your vital interest to share your personal details, for example with emergency services.

•Wherein you are required to comply with our legal obligations.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. In certain circumstances, you have the following data protection rights:

a)Right to Information: According to the RTI you have the right to know whether your personal data is being processed; what data is gathered, from where it is obtained and why this data is obtained and for whom such kind of data is processed.

b)Right to restrict processing: wherein certain conditions apply, you shall have a right to restrict the processing of their personal data used by us.

c)Right to erasure: In certain circumstances you shall have a right to request us to erase your personal data from our records.

d)Right to object to the Data processing: In case of Direct marketing you shall have a right to object the processing of your personal data with any other third party or additional cookies used by our Company.

e)Right to object for automated Processing: You shall have the right to object for automated processing of your data which shall include information that is automatically stored by Cookies and other session’s tools. For example, your shopping cart information, your IP address, your shopping history (if there is any) etc.; such information is used to improve your customer experience. Such Data processing shall not be subject to a decision based solely on the automated processing. You can exercise such right whenever there is an outcome of the profiling that may produce legal effects concerning or significantly affecting you.

f)Right of Data Portability: You shall have the right to obtain your personal data in a machine i.e. in a readable format or if it is feasible, as a direct transfer from one Processor to another processor.

g)Right to lodge a Complaint: In the event our Company or our representative’s fails to process your request under the Rights of Access; we herein ensure you to provide you with a reason as to why we are unable to process your data. In such circumstances if you are not satisfied with the manner of handling your request, you can contact our customer care on our email address: support@maitriwoman.com

h)Right to withdraw consent: You shall have the right to withdraw your consent at any time for processing of your personal data.

Compliance with the Digital Personal Data Protection Act, 2023 (DPDPA):

Aisha is fully aligned with the Digital Personal Data Protection Act, 2023 ("DPDPA"), reflecting our commitment to protecting your personal data and privacy. We ensure that all data processing activities comply with the core principles of the DPDPA, including transparency, accountability, and lawful data processing.

As per the DPDPA:

Consent-Based Processing: Your personal data is processed only with your explicit and informed consent, except in situations where consent is not required under the DPDPA (e.g., compliance with legal obligations or public interest).
Purpose Limitation: We collect and use your personal data strictly for specified and legitimate purposes, including providing services, improving our offerings, and legal compliance.
Data Minimization: Only the data necessary for fulfilling the identified purposes is collected and retained for as long as required by law or to serve the stated purpose.
Data Principal Rights: Under the DPDPA, you have the right to:
1. Access and confirm the data we hold about you.
2. Correct inaccuracies in your personal data.
3. Erase your personal data when it is no longer necessary.
4. Port your personal data to another entity upon request.
5. Lodge a complaint with the Data Protection Board of India in case of grievances.
Cross-Border Data Transfers: Personal data may be transferred to jurisdictions that meet the DPDPA's adequacy standards for data protection.
Data Breach Notifications: In the event of a personal data breach, Aisha is obligated to inform the affected data principals and the Data Protection Board of India promptly.

We also implement robust organizational and technical safeguards to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Our data processing aligns with DPDPA mandates on accountability, ensuring all data fiduciaries and processors engaged by us adhere to the DPDPA’s provisions.

For further information or to exercise your rights as a data principal, please contact our Data Protection Officer at support@maitriwoman.com

14. Force Majeure

Content Provider shall not be liable to you for any failure to perform any obligation under the Terms of Use which may include uninterrupted provision of the Content due to any event in force for the time being that is beyond our control including but not limited to any act of God, terrorism, war, political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, epidemic, earthquake, flood or any other natural or man-made eventuality outside of our control.

15. No Waiver

Failure by the Content Provider to insist upon strict performance of any provision that make up these terms or any terms and conditions herewith attached or applicable forthwith or our failure to exercise any right to remedy to which we are legally entitled, shall not constitute a waiver thereof and shall not cause a diminution of any of the obligations applicable to you created under these terms, agreement to which is indicated by your acquiescence to our terms set out under our Release Form attached herewith this website and/or text messaging service and your signifying of assent of all terms attached hereto, further affirmed and signified by your continued accessing of this website and/or text messaging service and any other Content in connection with www.maitriwoman.com.

16. Indemnification

You agree to indemnify, defend, and hold harmless Aisha, its affiliates, and their respective directors, officers, employees, and agents from any and all claims and demands made by any third party due to or arising out of: (a) your access to or use of the website and/or text messaging service; (b) your breach of these Terms of Use; (c) your violation of any law or the rights of a third party; (d) any dispute or issue between you and any third party; (e) any user materials you upload to, or otherwise make available through, the website and/or text messaging service; (f) your wilful misconduct; and (g) any other party’s access to and/or use of the website and/or text messaging service using your account and password. Aisha reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, and in that case, you agree to corporate with Aisha’s defence of that claim.

We may update these Terms of Use & Privacy Notice from time to time. Any changes will be communicated via Aisha or email. Maitri may modify and/or terminate these terms as required. Continued use of Aisha after updates signifies that you have accepted the revised terms of use and/or privacy notice. For any questions, contact us at: [support@maitriwoman.com]

17. Governing Law; Disputes

These Terms of Use are governed by the laws of India, without giving effect to its conflict of laws provisions. You agree to submit to the exclusive jurisdiction of the courts at Mumbai for any and all disputes, claims and actions arising from or in connection with the website and/or text messaging service and/or these Terms of Use.

18. Contact Us

We value hearing from our users, and always look forward to learn how we can together make this Website more interesting and useful. Any feedback on the Website, questions and comments regarding the Privacy Policy, Cookie Policy and these Terms of Use be directed to www.maitriwoman.com through email at support@maitriwoman.com or by writing to:

Mak & Mak Outsourcing & Services Pvt. Ltd.
3F, 323, Suncity Success Tower, Golf Course Extension Road, Sector-65,
Gurgaon, Haryana, 122101

Please read these terms of use carefully. by continuing to access and use this application you confirm that you accept our terms and conditions described herein. if you do not agree the terms of use, do not use this application.

Welcome to ‘Maitri’ mobile Application (defined hereunder). We are Mak & Mak Outsourcing & Services Pvt. Ltd. (hereinafter referred to as “MMOSPL”) with our registered office at 3F, 323, Suncity Success Tower, Golf Course Extension Road, Sector-65, Gurgaon, Haryana, 122101. We operate this mobile Application.

The terms “You” or “Your” refer to you as the user (irrespective of whether You are a Registered User (defined hereunder), HSP Registered User (defined hereunder) or a Non-Registered User (defined hereunder)) and the terms “MMOSPL”, “We”, “Us”, “Company”, “Our” and/or “Maitri” refer to MMOSPL. In the event the Application is being used by a person on your behalf, the expression “You” or “Your” or the “User” shall apply to such person as well.

These Terms of Use, Privacy Policy, together with any additional Service specific terms and conditions, other policies which may be applicable to specific portions of the Application and any disclaimers which may be present on the Application are jointly referred to as “Agreement” and constitute the terms of Your access and use of the Application and the Services (defined hereunder). Where any part of the Agreement is modified in accordance with the terms of the Agreement, the Agreement shall be enforceable in its modified form.

The Agreement supersedes all previous oral and written terms and conditions (if any) communicated to You.

The Application

MMOSPL is the author and publisher of the Application, which shall mean the mobile application, website, blog contained therein, queries answered by Our team over email, phone or any other medium and all variants, tools, editions, add-ons, and ancillary products or services of the Application (including all files and images contained therein or generated by the software, and accompanying data, herein referred to individually or collectively as “Application”). The Application may be used by Users (defined below) to avail Services and/or to find, access, manage and organize information including but not limited to personal or non-personal information, doctor/consultant information, appointments, prescriptions, laboratory and diagnostic tests, electronic medical records, billing, inventory, accounting details and other relevant information.

Users

“Registered Users” are users

Who have successfully registered themselves with MMOSPL through the Application by providing information that is true and accurate, and who can log on to their account on the Application by providing their username and password (“Primary User”); or
“Healthcare Service Providers” or “HSPs” are third parties including but not limited to clinic or hospital listed on the Application, also, includes their duly qualified doctors, nurses, paramedical staff, physiotherapists, consultants, medical equipment suppliers, laboratory service providers, phlebotomist, pharmacist other incidental and ancillary healthcare service providers listed on the Application and who interacts with Users as part of the Services.
“HSP Registered Users” are Registered Users whose profile has a unique identification attached to it including but not limited to UHID (unique health identification) or UMR (unique medical record). HSP Registered Users may not be permitted to access to certain areas of the Application.
“Non-Registered Users” are users who have not registered themselves on the Application. Non-Registered Users may not be provided access to certain areas of the Application.
Registered Users, HSP Registered Users and Non-Registered Users shall individually or collectively be referred to as “Users”.

Access and Usage Rights of Users

Non - Registered User: A Non - Registered User is not permitted to access or make use of the Application for any purpose other than the following permitted use:

To browse the Application without accessing any Services.
To share the Application via social media applications.
HSP Registered Users: A HSP Registered User is only permitted to access and use the Services provided through a particular HSP only or any other limitations and restrictions as are prescribed under the Agreement or may be otherwise communicated to HSP Registered User from time to time through any contact information shared by HSP or HSP Registered User at the time of registration.
Registered User: A Registered User is specifically permitted to:Enjoy all the access and usage rights of a Non-Registered User.
Access and use the Services subject to such limitations and restrictions as are prescribed under the Agreement or may be otherwise communicated to Registered User from time to time through any contact information shared by such user at the time of registration.

Content

The data and information available on the Application may be categorized as follows

Data and information generated or provided by Unregistered Users, HSP Registered Users and Registered Users on the Application (“User Content”).Data and information which MMOSPL (through itself, its contractors or any of its third-party) has generated or procured for the Application and includes data and information generated or provided by HSP (“MMOSPL Content”).

General Terms of Use

As required by Indian law, You must be at least 18 years of age or older, have a sound mind and not debarred by any law to contract in order to access and use the Application and Services as a Primary User. In case the Services are to be accessed or used by a minor (i.e. a person less than 18 years of age), then only the legal guardian/representative of such person shall register himself/herself as a Primary User.

This Agreement is published in compliance of, and is governed by the provisions of Indian law. You will use the Application and the features provided on the Application only in relation to and in compliance with all applicable Indian laws. You will not use this Application, or any feature provided on the Application for any purposes not intended under this Agreement.

You should limit the use of this Application to India only. We are not responsible if You avail any Service from outside India. You must have the advice and/or prescription given by such HSP validated by a local registered medical practitioner.

Certain Services are location specific. Depending on Your location certain Services may not be available to You.

You will not deliberately use the Application in any way that is unlawful or harms MMOSPL, its directors, employees, affiliates, distributors, partners, service providers and/or any User and/or data or content on the Application.

You will not use the Application for any illegal, immoral, offensive purpose or for any other purpose that may infringe or violate any applicable laws and regulations.

You will not interfere, disrupt or hamper with the proper functioning of the Application.

As a User, You may have access to business sensitive information. You shall not share such information with MMOSPL’s direct competitors or use it for competitive purposes, except with MMOSPL’s prior written consent.You understand that as part of Your registration process as well as in course of Your use of the Application, You may receive communication from MMOSPL on Your registered contact information. These communications will relate to Your registration, Services provided by MMOSPL, transactions that You carry out through the Application and any such information found suitable of Your attention by MMOSPL. Please note that MMOSPL will send these communications only to the contact details that You or HSP provide on the Application. It is Your responsibility to ensure that You provide the correct contact details for the transaction You wish to enter. Further, MMOSPL may also send notifications and reminders to You for the features that You may be using on the Application. By accepting these Terms of Use You provide Us Your consent to collect Your medical records and/or reports from HSP. MMOSPL may also share the dynamic password with You in order to facilitate various Services of the Application. You hereby consent to receive such communications from MMOSPL.

You will not share Your log-in details with anyone. You are responsible for maintaining the confidentiality of Your account access information and password. You shall be responsible for all usage of Your account and password, whether or not authorized by You. You shall immediately notify MMOSPL of any actual or suspected unauthorized use of the Your account or password. MMOSPL will not be liable for Your losses caused by any unauthorized use of Your account. You may be liable for the losses of MMOSPL or others due to such unauthorized use.

Services

MMOSPL a transaction facilitator
Through the Application, MMOSPL facilitates the purchase of Services offered for sale by HSP. You understand and agree that MMOSPL merely provide hosting services to You. All Services offered for sale on the Application are owned by HSP. MMOSPL has no control over HSP Services and does not originate or initiate the transmission or select the sender/recipient of the transmission. The authenticity and genuineness of the Services made available by HSP through the Application shall be the sole responsibility of HSP. You understand and agree that Application shall have no liability with respect to the authenticity of the Services being facilitated through the Application.

Use of Services

The Application may be used to access a variety of healthcare and related services. Depending on the status of Your registration and subject to the limitations and restrictions imposed by the Agreement or by MMOSPL, You may avail following services through the Application

Online Consultations (through Maitri care team doctors and/or HSP).
Lab/sample collections.
Booking radiology services.
Such other services as may be intimated from time to time.
The aforesaid list of services is jointly referred to as “Services.”

The Services are non-transferable and only cover the Registered User.You agree and acknowledge that the property and title in the drugs ordered by You shall stand immediately transferred to You upon the dispensation of drugs and the raising of the invoice at the concerned HSP. Accordingly, the sale of drugs is concluded at the concerned HSP itself. Post Your acceptance of the drugs, the related Services would not be eligible for any exchange or refund.

The minimum age requirement of 18 years does not apply to any Service that is open to children and adolescents from Age 1-18.

Online Consultations

You are advised not to use the Maitri online consultation services in case of any medical emergencies like accidents, bleeding injuries, burns, sexual abuse/assault, medicolegal cases or if You are in a critical condition.

If You are a Registered User but do not satisfy the above pre-conditions, please do not avail the online consultation services. MMOSPL will not be responsible or liable for any harm or loss that You may suffer if You elect to access those Services.

All Users, who are patients, and who opt for online consultation services, may be required to undergo an initial medical examination to ascertain and record medical history, medication history and medical status before video-consulting support can be provided.

Online consultation services are provided at the express consent by the User and the same shall not be construed as a replacement for physical consultation and the Services are meant for general consultation only. If after online consultation, if it is recommended to undergo any diagnostic tests or if You are issued with a Prescription, the same are provided based on the information and preliminary examination, hence the same shall not be treated as accurate, final and conclusive. HSP reserves their rights to modify the prescription or recommended diagnostic tests if the User provides any additional information in future consultation.

Online consultation services may be provided via the following communication channels zoom calls, Google Meet, Call Center Helplines / Telephones / Mobiles / IM Chats / Online Chats / SMS & Text Chats with and without camera and video facilities at the sole discretion of MMOSPL. Reasonable efforts will be made to protect Your privacy and confidentiality across Health Consultation Services.

MMOSPL’ rights to the application and mmospl content

MMOSPL respects the intellectual property rights of others, and We expect the same from You. The Application, User Content and the MMOSPL Content are protected by applicable intellectual property laws.

MMOSPL’s Rights to the Application and MMOSPL Content

All intellectual property in and to the Application and all software, techniques and processes used in connection with the aforesaid, belongs exclusively to MMOSPL or its licensors. As a User, You are granted a limited, non-exclusive, non-transferable license to access and use the Application as per the terms of the Agreement. Through Your use of the Application, by no means are any intellectual property rights impliedly or expressly granted by MMOSPL to You in respect of such works.
MMOSPL and/or its licensors assert all proprietary rights in and to all names and trademarks contained in the Application. Notwithstanding the generality of the foregoing, the name and logo of “Maitri” is/are the trademarks and copyright (inclusive of any other applicable intellectual property right) of MMOSPL and/or its licensors. Any use of such name or logo, unless otherwise authorized in a written agreement, will constitute an infringement upon the trademark and copyright (or any other such intellectual property right) of MMOSPL and/or its licensors and may be actionable under applicable laws.
Except as stated otherwise in this Agreement, all MMOSPL Content (including all intellectual property rights to such content) is owned exclusively by MMOSPL and/or its licensors.
When You use the Application in accordance with this Agreement, a limited royalty-free right is granted to You by MMOSPL to use MMOSPL Content only for personal and non-commercial use in India for the term of the Agreement.
Unless explicitly stated herein, nothing in this Agreement shall be construed as conferring on You any license to intellectual property rights, whether by estoppel, implication, or otherwise.
Unless expressly authorized by MMOSPL, You agree not to reproduce, modify, sell, distribute, mirror, frame, republish, download, transmit, or create derivative works of the MMOSPL Content, in whole or in part, by any means. You must not remove or modify any copyright or trademark notice, or other notice of ownership.

Rights in User Content

You agree that You are the sole owner of all rights (including all intellectual property rights) in the User Content that You post on the Application or provide to MMOSPL.

To the extent permissible by law, You hereby grant MMOSPL a perpetual, non-revocable, worldwide, royalty-free license to make use of such User Content including the right to copy, distribute, display, reproduce, modify, adapt, the User Content, and create derivate works of the User Content.

User Consent & Privacy

You have the option of uploading Your identifiable health information including physical, physiological and mental health condition, and medical records and history on the Application which may be accessed by MMOSPL and/or HSPs using the Application, during the course of providing Services to You.

We may collect various personal information from You when You use the Application and for the features provided by the Application.

Our Privacy Policy sets out terms with respect to the collection, storage, use, processing, transfer and disclosure of any such personal information.

When You click on the ‘I accept’ tab at the time of registering or access the Application or otherwise provide Your personal information, You specifically consent to Our Privacy Policy & Terms of Use.

MMOSPL may disclose/transfer Your Personal Information in accordance with applicable law and for the purposes as set out in the Privacy Policy.

MMOSPL is required by law to maintain the privacy and confidentiality of Your medical information. We assure to take Your privacy seriously and to maintain privacy and confidentiality of the information provided by You to Us. We, however, do not represent, warrant or guarantee that Our safeguards to prevent unauthorized access to Your personal information is fool-proof. Further, MMOSPL may itself have to access Your medical information (medical records, consultation history, transcripts etc.) in order to investigate any deficiencies, complaints or grievances that You bring to the notice of MMOSPL. You hereby specifically authorize MMOSPL to access Your medical information in such cases.

Other Websites/Mobile Applications

You may be provided with links on the Application that direct You to third party websites / applications / content or service providers (collectively “Third Party Content”).

Links to such third party applications are provided for Your convenience only. Please exercise Your independent judgment and prudence when visiting / using any Third Party Content via a link available on the Application. Should You decide to click on the links to visit such Third Party Content, You do so on Your own volition. Your usage of such Third Party Content is subject to the terms of use of the respective Third Party Content and MMOSPL is not responsible for Your use of any Third Party Content.

We do not extend the Agreement to any other websites/applications except for this Application. We do not make any warranty or give any security to the personal information disclosed by You to the other websites/applications, even if such websites/applications are linked to our Application or they are using our Application link.

MMOSPL does not endorse any Third Party Content that You may be directed to from the Application.

MMOSPL Responsibilities

HSPs

MMOSPL will make available qualified HSPs to render Services after carrying out appropriate background and reference checks.

It is hereby clarified MMOSPL’ obligation to carry out appropriate background and reference checks and to validate qualification of HSPs does not go beyond ensuring that the HSPs were registered with relevant state professional councils or central professional council at the time of engagement and had a certificate of good standing from the relevant professional council at the time engagement.

Service Levels

Subject to applicable law, MMOSPL will use commercially reasonable efforts to make the Services available to Registered Users at working hours at working days except for public holidays and otherwise notified to you from time to time, except for

Services that involves product delivery.
planned downtime that will be communicated in advance to Registered Users.
any unavailability caused by circumstances beyond MMOSPL’s reasonable control, including without limitation, cyber-attacks, acts of God, acts of government or regulatory authority, any mandate under applicable law, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labor problems, or internet service provider or/and web hosts failures or delays, denial of service attack, and/or Your acts or omissions, equipment, software or any other technology of Your, or any third party acting on Your behalf.
When such Service is rendered under a time-schedule, in which case, the obligation of MMOSPL under this clause shall be limited to making available such Service during the time-schedule. This obligation will also be subject to (2) and (3) above.
When the Registered User is outside the operational coverage of Service.

MMOSPL has no responsibility towards Non-registered User for providing Services.

For the avoidance of doubt, it is hereby clarified that MMOSPL’ responsibility towards Registered User will be limited to the provision of the Services as per the terms and conditions of the Agreement.

If MMOSPL suspects any illegal, wrongful or fraudulent activity on the Application by any User, notwithstanding any other rights MMOSPL may have against such User, MMOSPL reserves the right to inform the relevant government or law enforcement authorities. MMOSPL will cooperate in all investigative procedures or requests for access / information initiated by any such government or law enforcement authorities.

MMOSPL reserves the right to add new functionality, remove existing functionality, and modify existing functionality to its Services as and when it deems fit, and make any such changes available in newer versions of Application at its discretion. All Users of its Services will be duly notified upon release of such newer versions and MMOSPL reserves the right to automatically upgrade all Users to the latest version of its Services as and when it deems fit.

The Application and Services may be subject to certain limitations, such as, limits on storage space, limit on bandwidth, unexpected downtime, unavailability of HSPs due to unforeseen circumstances, etc.

MMOSPL reserves the right to schedule/reschedule/cancel appointments and swap HSPs at any time without prior intimation.

MMOSPL reserves the right to refuse Service at any time without providing any reasons. The terms applicable to refund and cancellation are specified below.

Legal Compliances

MMOSPL will strictly adhere to and adopt all reasonable measures to ensure compliance to all central and state government regulations and directives as applicable from time-to-time.Data Recording, Storage, Encryption & Usage

The information stored on the Application may be entered by You or by a HSP in the course of services provided by MMOSPL. The information collected as part of the Services may be stored on Your mobile device as well as on a third-party cloud platform (“Cloud Service Provider”) or server (“Storage Service Provider”).

All video-consultations / IM chat consultations / text messages / audios / videos / transcripts / prescriptions / email and hard copy correspondences between Users and HSP Acquired Users who are patients, and HSPs engaged by MMOSPL shall be recorded, saved and stored for record purposes and in the event such records are required to be produced as evidence on the direction of a court of law. MMOSPL may review this data from time to time for quality evaluation purposes. However, under normal circumstances, MMOSPL will not access any information that identifies You and shall either omit, mask or anonymize Your personal information at the time of quality evaluation.

It is hereby clarified that MMOSPL does not have the obligation to pre-screen or monitor User Content at any time. However, MMOSPL may elect to monitor any User Content and may modify or remove any User Content from the Application if MMOSPL determines in its sole discretion that such User Content is in violation of this Agreement or any applicable law and best practices. Where MMOSPL removes any User Content from the Application, MMOSPL will make reasonable efforts to inform the Registered User who had posted such User Content.

All User Content shall be recorded, saved and stored electronically on a secure cloud database/server managed by the Cloud Service Provider / Storage Service Provider. MMOSPL shall take best efforts to ensure that the Cloud Service Provider/ Storage Service Provider uses appropriate levels of encryptions to protect data and takes all necessary precautions. MMOSPL will however not be responsible for any cyber data theft from its Application or the Cloud Service Provider’s/ Storage Service Provider’s databases.

MMOSPL shall maintain a detailed transaction & purchase history of Users online.

MMOSPL reserves the right to permanently delete User Content in case the User does not avail a Service for a period of three years.

User responsibilities

Your use of this Application shall be subjected to the following terms and conditions

You will observe and comply with the terms and conditions of the Agreement in letter and spirit.
You will provide full and accurate information about Your health, medical history and personal care needs.
You will strictly adhere to the advice and instructions given by HSPs from time to time;You will not delete or modify any content of the Application including but not limited to, legal notices, disclaimers or proprietary notices such as copyright or trademark symbols, logos, that You do not own or have express permission to modify.
You will not decipher, decompile, reverse engineer, or disassemble the MMOSPL content.
You will not use any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars or intelligent agents) to navigate or search the Application.
You will not remove any copyright, trademark registration, or other proprietary notices from the Application. You further agree not to access or use this Application in any manner that may be harmful to the operation of this Application or its content.
You will not frame or hotlink or deeplink any MMOSPL Content.
You will not use the Application and / or Services in any way that is unlawful, or harms MMOSPL or any other person or entity, as determined in the MMOSPL’s sole discretion.
You will not engage in any form of antisocial, disrupting, or destructive acts, including “flaming”, “spamming”, “flooding”, “trolling”, “phishing” and “griefing” as those terms are commonly understood and used on the Internet.
You will not host, display, upload, modify, publish, transmit, update or share any information that: belongs to another person and over which You does not have sufficient legal rights.
is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;harm minors in any way.
infringes any patent, trademark, copyright or other proprietary rights(se), violates any law for the time being in force;
deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature.
impersonate another person.
contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.Without prejudice to the rights that MMOSPL may have under other provisions of the Agreement, where MMOSPL has reasons to believe that a User has violated a term or condition of the Agreement, then MMOSPL shall, in its sole discretion.
Suspend provision of Services; and/or.
Suspend the account of the User until there is enough information available with MMOSPL to determine whether the User had violated a term or condition of this Agreement; and/or.
Suspend or terminate the account of the User where MMOSPL has determined that the User had violated a term or condition of this Agreement; and/or.
Approach User to make good that loss or damage caused to MMOSPL as a pre-condition to revoke the suspension; and/or
Take any such action against the User as it permissible under law; and/or.
Raise invoice of Services availed by the User; and/or.
Disable and/or delete such User Content that is in contravention of the Agreement while preserving such information and associated records for the purpose of production to governmental authorities for investigation purposes.

Payment, Fees and Taxes

You agree to pay all Service fees, consulting fees, reasonable out of pocket expenses and other fees applicable to Your use of the Services. While MMOSPL will strive to give You a fair estimate of fees in advance, the actual fee may be dependent on the type of Services that You purchase and may vary based on the number or duration of the Services subscribed to.

You are solely responsible for payment of all taxes, legal compliances, statutory registrations and reporting. MMOSPL is in no way responsible for any of the taxes except for its own income tax.

The fees could be paid online through the facility made on the Application. Third parties support and services are required to process online fee payment. MMOSPL is not responsible for any loss or damage caused to User during this process as these third parties are beyond the control of MMOSPL.

All fees are exclusive of taxes. The payment process would be complete only on receipt of the amount to MMOSPL’ designated bank account.

An invoice for fees against Services received by You will be generated periodically and will be intimated to You on the Application and/or on Your contact details. You may be requested to make the payment immediately or on a deferred basis, at the sole discretion of MMOSPL. In case the fees against Services are not received within the requested timeframe, MMOSPL reserves the right to stop provision of Services on immediate basis, permanently delete Your account and all information stored against your account and, suspend or terminate the Agreement. You will be solely responsible for the consequences of non-payment for the fees within the requested timeframe and have no right of recovery in any form against MMOSPL.

In order to process the payments, MMOSPL might require details of Your bank account, credit card number etc. Please check our privacy policy AVAILABLE HERE on how MMOSPL uses the confidential information provided by You.

MMOSPL shall send an intimation of fee receipt through an email and/or your contact details within seven (7) working days of fee receipt from You.

Offers and Promotions

MMOSPL and HSP may occasionally promote their Services on the Application available for you to purchase. We try to encourage HSP to offer good quality Services and materials at competitive prices but we have no control over them, we do not endorse the Services they offer, or give you any assurance that they will be suitable for your needs. It is your responsibility to satisfy yourself in this regard and we have no liability in connection with the same. All promotions are for limited period and subject to special terms and conditions, which are in addition and not to the terms and condition stated herein.

For the avoidance of any doubt, it is hereby clarified that any reference of the term ‘offer/offered for sale by the HSP’, as appearing in the Agreement, shall be construed solely as an ‘invitation to offer for sale’ by any such HSP.

Activation, Delivery, Refunds & Cancellations

Activation Policy

For all MMOSPL Services that require delivery, the estimated delivery date shall be provided to You on the Application at the time of placing the order.

You should check the items dispensed to you carefully promptly upon receipt. If you believe there may have been a dispensing error or goods have been tampered, you should contact us immediately and should not take the goods or use any of the items. Any complaints with regard to shortage of Goods, defects or otherwise will not be entertained by MMOSPL once the same are accepted at the time of delivery.

Refund & Cancellation Policy

For internet-based subscription Services, You are free to cancel the Service at any time. MMOSPL shall refund any unexpended advance fees paid by You at the time of cancellation of the Service. In case You wish to seek a refund of the advance paid by You because You do not agree with a modification to the Agreement, please write to contact@maitriwoman.com. We will process refund of the unexpended amount.

Subjected to terms under clause ‘Use of Services’ of this Agreement for all home-based Services, MMOSPL shall provide refund of any unexpended advance fees paid by You if

MMOSPL is not able to deliver the Services and/or Products for any reason. In case You wish to seek a refund of the advance paid by You because You believe.
MMOSPL Service is not as per the specification provided on the Application or in case of any valid discrepancies please write to contact@maitriwoman.com within 15 days from availing the services. MMOSPL will process a refund of the unexpended amount provided after internal investigation confirms the claim made by you. The conclusion of the internal investigation will be in MMOSPL’s sole discretion. MMOSPL is not liable to share the internal investigation details with You.

Patient Emergencies

The Services are not a replacement for emergency services offered at hospitals and should not be accessed if the patient is in a critical condition. In Medical Emergency (defined hereunder), please contact emergency services and/or rush to the nearest hospital.

“Medical Emergency” will include a serious and unexpected situation that may involve illness or injury and requiring immediate medical attention in the absence of which, possess an imminent threat/risk to life and can potentially lead to death in the absence of the medical attention. In such situation patient (adult and minor) may undergo through any or multiple of the following conditions:

Development of chest pain.
Sudden breathing difficulty.
Inability to speak.
Inability to move any of the body parts.
Loss of consciousness.
Sudden loss of vision and/or hearing.
Not oriented to surrounding.
Sudden abnormal behavior.
Sudden irritability;extreme lethargy.
Extreme discomfort.
Sudden worsening of any pre-existing medical conditions.
Sudden development of severe pain.

Representations and Warranties

By Using This Application, You hereby represent and warrant that

You are 18 years of age or older and that Your use of the Application shall not violate any applicable law or regulation.
Where a minor may access or use the Application or Service, You will ensure that such access or use happens through Your account and under Your personal supervision. Further, You accept to be accountable and liable for the activity of the minor on the Application, including in respect of the Services availed on the Application.
All registration information You submit is truthful and accurate and that You agree to maintain the accuracy of such information.
You as a Registered User will use the Application solely for Your personal and non-commercial use. Any use of this Application or its content other than for personal purposes is strictly prohibited.

MMOSPL represents and warrants that:it is a company duly organized under the [Companies Act, 2013] and has the power and authority to provide the Services and the Application.
it has all permits, approvals and licenses necessary to carry out the Services and in fulfilling its obligations hereunder.
by entering into this Agreement, MMOSPL does not violate any of the previous arrangements entered into with other entities to which it is a party.

Disclaimers

You understand that there are inherent risks involved in receiving medical services over a mobile/computer platform, which include:

Information transmitted may not be sufficient (e.g., poor resolution of images) to allow for appropriate medical decision making by a HSP.
Your HSP may neither be able to provide medical treatment to You nor provide for or arrange for care that You may require in the case of an emergency.
Delays in medical evaluation and treatment could occur due to deficiencies or failures of the Application.
Security protocols could fail, causing a breach of privacy of Your confidential medical information.
A lack of access to complete medical records may result in errors in medical judgment.

User may expect the anticipated benefits from the Services provided by MMOSPL, HSPs and its authorized representatives, but no results can be guaranteed. User’s condition may not be cured or improved, and in some cases, may get worse.

MMOSPL hereby disclaims any responsibility towards Users in terms of development, maintenance and updating of the Application.

Any modification, development, maintenance or updating of the Application and any modification, transfer, license or assignment of the rights in the Application shall be done by MMOSPL as per its sole judgment and in its sole discretion.

The Application and Services provided by MMOSPL is provided “as-is,” as available, and without any warranties or conditions (express or implied, including the implied warranties of merchantability, accuracy, fitness for a particular purpose, title and non-infringement, arising by statute or otherwise in law or from a course of dealing or usage or trade). To the fullest extent permitted by law, MMOSPL disclaims all liability arising out of the User’s use or reliance upon the Application, the Services, the MMOSPL Content, representations and warranties made by MMOSPL or any opinion or suggestion given or expressed by MMOSPL or its contractors and agents (including HSPs).

Specifically, MMOSPL disclaims any liability arising out of:

Any pre-existing medical condition.
Any adverse drug reaction (due to any act or omission based on information found on the Application, or otherwise).
Sudden escalation of a prior medical condition or medical situations that occur on account of omission of critical and material health information by a User.

MMOSPL assumes no responsibility and shall not be liable for ways in which Your personal data is used. It is the responsibility of You alone to ensure that Your personal data is used in compliance to applicable privacy laws.

MMOSPL assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect User’s equipment on account of User’s access to, use of, or browsing the Application or the downloading of any material, data, text, images, video content, or audio content from the Application. If a User is dissatisfied with the Application, User’s sole remedy is to discontinue using the Application.

Neither MMOSPL nor its contractors and any third-party agents (including HSPs) shall be liable to a User, monetarily or otherwise, for an occurrence wherein no medical or procedural negligence of MMOSPL or its contractors and agents is proven.Use of the Application does not include the provision of a computer or mobile device or other necessary equipment to access it. To use the Application You will require internet connectivity and appropriate telecommunication links. MMOSPL shall not have any responsibility or liability for costs incurred in procuring any equipment or telephone or other costs you may incur in connection with the use of the Application.

Information regarding HSP and Services

Information regarding HSP and MMOSPL Services is intended for general reference purposes only. Such information often changes frequently and may become out of date or inaccurate. You are encouraged to independently verify any such information You see on the Application with respect to a HSP that You seek to engage through the Application.

MMOSPL disclaims any representation and/or warranty for the security, reliability, quality, timeliness, and performance of (i) the application and its features; (ii) hsp information on the application; (iii) any service information, content or advice available on or received through the application (iv) access to or alteration of user content or mmospl content (v) transmissions or data and (vi) any other matter relating to the application and / or services.

mmospl makes no warranty or representation that any errors in the application will be corrected except as required by law.mmospl assumes no responsibility and/or liability with respect to any information which you or a hsp may post on the application and you are solely responsible for such user content posted on the site.

you agree that the open and real-time nature of the platform make it impossible for mmospl to vouch for the validity, autheticity and honesty of user content. mmospl is not responsible for any user content on the application, or for the consequences of you reading or relying on such content.

mmospl does not provide any guarantee and shall not be held liable or responsible for the failure to send any communication, notification or reminder to you whether as a feature of the application or not.

MMOSPL shall not be responsible or liable for any breach or loss of data including personal information caused due to events beyond the control of mmospl due to technical reasons or third party actions.

Limitation of Liability

To the fullest extent permitted by law, in no event will MMOSPL or its contractors or agents (including HSPs) or any of their directors, officers, employees, agents or content or service providers (collectively, the “Protected Entities”) be liable for any direct, indirect, special, incidental, punitive, exemplary or consequential damages (including, without limitation, loss of business, revenue, profits, goodwill) arising from, or directly or indirectly related to, the use of, reliance on, or the inability to use or rely on, the Application or the Services, materials and functions related thereto whether or not MMOSPL has been warned of the possibility of such damages or could have reasonably foreseen such damages.

Notwithstanding anything to the contrary in this Agreement, in no event shall the total aggregate liability of the Protected Entities to a User for all damages, losses, and causes of action (whether in contract or tort, including, but not limited to, negligence or otherwise) arising from the terms and conditions or a User’s use of the Application exceed, in the aggregate, INR 5000 or the amount of payment against Services that has been directly received by MMOSPL from the User in the past three months, whichever is lower.

Indemnification

You hereby agree to indemnify, defend, and hold MMOSPL, MMOSPL’s contractors, agents, representatives and other authorized users (Registered and Non-Registered Users, Patients, HSPs), and each of the foregoing entities’ respective contractors, agents, representatives, service providers and suppliers, and all of the foregoing entities’ respective officers, directors, owners, employees, agents, representatives, harmless from and against any and all losses, damages, liabilities and costs arising from (i) Your use of the Application or Service (ii) Your breach of terms, conditions or provisions of this Agreement, or violation of any law, rules or regulations by the User, or due to such other actions, omissions or commissions of the User that gave rise to the claim., (iii) any negligent or intentional wrongdoing on Your part, (vi) misrepresentations or fraudulent feedback that has adversely affected MMOSPL or its Users, (v) User’s actions resulting from the User’s viewing of Content on MMOSPL Application, (vi) any legal or third party intellectual property right claim that may arise from the User Content and (vii) any such claim or liability arising out of unauthorized use of Application and content within the Application.

User Account Suspension

In the event where a User has breached the Agreement in MMOSPL’s sole judgment or when MMOSPL is unable to verify or authenticate any information provide by User to MMOSPL or when or User fails to provide the consents necessary or desirable for MMOSPL to provide the Services (or after providing such consent, later revokes), MMOSPL reserves the right to suspend and / or terminate the User’s account and/or access to the Application by blocking Your IP address or email id with or without notice to the User. Any suspected illegal, fraudulent or abusive activity may be grounds for suspending and / or terminating User account and/or User access to the Application and/or Services. Upon suspension or termination, Your right to use the features on the Application including Services shall immediately cease and MMOSPL may permanently remove or delete Your information that is available with MMOSPL, including but not limited to login and account information.

MMOSPL shall not be liable to User or any third party for any claims or damages arising out of any termination or suspension of User’s account or any other actions taken by MMOSPL in connection with such account termination or suspension.

Once User’s account has been temporarily or indefinitely suspended or terminated, User may not continue to use the Application under the same account, a different account or re-register under a new account.

Termination

This Agreement will remain in full force and effect while You use the Application in any manner or capacity.

You can terminate Your relationship with MMOSPL at any time by providing ninety (90) days’ prior written notice at contact@maitriwoman.com. We need this period to inactivate User account, only after verifying if there are any ongoing or pending Services. MMOSPL may require User to continue until the completion of an on-going Service should the situation warrant.

MMOSPL may terminate its relationship with You after providing 30 (thirty) days’ prior written notice to Your registered email address. However, it does not prejudice MMOSPL’ right to refuse Service to You without providing any reason.MMOSPL may terminate the Agreement without notice and with immediate effect where, in the sole opinion of MMOSPL:

Any material relating to personal and medical information furnished by a User appears to be untrue.
A User is critical or unstable or dead.
Provision of Services poses a risk to life of HSPs.
Financial dues have not been paid by a User within requested timeframe.
User fails to co-operate with HSPs or MMOSPL.
HSPs and/or other MMOSPL resources are no longer adequate, available and/or suitable to accommodate User’s health requirements.

MMOSPL reserves the right to suspended or withdrawn any non-paid version of any variant, tool, edition, add-on, and ancillary product or service of the Application from you personally or all users temporarily or permanently at any time and without notice. MMOSPL may also impose restrictions on the length and manner of usage of any non-paid version of any variant, tool, edition, add-on, and ancillary product or service of the Application for any reason. MMOSPL may change or update the non-paid version of any variant, tool, edition, add-on, and ancillary product or service of the Application without notice to you. If the need arises, we may suspend access to such part of the Application or close it indefinitely.

Applicable Law, Jurisdiction of Courts and Dispute Resolution

The information provided under this Application and the terms and conditions therein are governed by and to be interpreted in accordance with laws of India.

The parties shall be bound to submit all disputes and differences howsoever arising out of or in connection with this Agreement to arbitration by one (1) arbitrator, mutually appointed by the parties. If the Arbitrator cannot be appointed mutually, the Arbitrator will be appointed in accordance with the Arbitration & Conciliation Act 1996. The arbitration shall be governed by the Arbitration and Conciliation Act, 1996 as amended from time to time. The seat and venue of arbitration shall be New Delhi, India. Subject to the aforesaid, the competent courts of New Delhi, India shall have jurisdiction to grant urgent interim reliefs to the parties.

Miscellaneous

Severability: If any provision of this Agreement is held by a court of competent jurisdiction or arbitral tribunal to be unenforceable under applicable law, then such provision shall be excluded from the Agreement and the remainder of the Agreement shall be interpreted as if such provision were so excluded and shall be enforceable in accordance with its terms; provided however that, in such event the Agreement shall be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction or arbitral tribunal.

Notices: All notices and other communications required or permitted hereunder to be given to a party shall be in writing, in the English language, and shall be sent e-mail, or mailed by prepaid internationally-recognized courier or otherwise delivered by hand or by messenger, addressed to such party’s address as set forth below or at such other address as the party shall have furnished to the other party in writing in accordance with this provision:

If to MMOSPL: 3F, 323, Suncity Success Tower, Golf Course Extension Road, Sector-65, Gurgaon, Haryana, 122101.
If to You: at the email address provided by You to us when You registered as a User.
No term of the Agreement shall be deemed waived and no breach excused, unless such waiver or consent shall be in writing and signed by the party claimed to have waived or consented. Any consent by any party to, or waiver of a breach by the other, whether expressed or implied, shall not constitute consent to, waiver of, or excuse for any other different or subsequent breach.

Complete Understanding: The Agreement contain the entire understanding of the parties, and there are no other written or oral understandings or promises between the parties with respect to the subject matter of the Agreement other than those contained or referenced in the Agreement.

Force Majeure: MMOSPL shall not be liable for any downtime or delay or unavailability of the Application caused by circumstances beyond MMOSPL’s reasonable control, including without limitation, cyber-attacks, acts of God, acts of government, floods, fires, earthquakes, civil unrest, acts of terror, strikes or other labour problems, internet service provider failures or delays, or denial of service attacks.Advertisement: MMOSPL shall have the right to place advertisements and publicity materials of its choice, including that pertaining to parties other than itself for commercial use through electronic means on the Application.

Assignment: You may not assign or sub-license, without the prior written consent of MMOSPL, the rights, duties or obligations under this Agreement, in whole or in part, to any person or entity.

Conflict: In the event there is any conflict between the terms of the Agreement, the following order of prevalence shall apply: (i) any additional Service-specific terms and conditions that may be agreed by You (ii) Privacy Policy (iii) the Terms of Use and (iv) any other policies applicable to specific pages of the Application.

Survival: Even after termination, the provisions of the Agreement with respect to Platform as-is, Payment terms, Limitation of Liability, Indemnity, Intellectual Property, Dispute Resolution will continue and survive termination of this Agreement.

Modifications: MMOSPL reserves the right to modify any part of the Agreement at any time without giving You prior notice. No part of the Agreement shall stand modified unless consented to in writing by MMOSPL.

When MMOSPL updates the Agreement, We will notify you through an email. Alternatively, MMOSPL may cause Your account to be logged-off in and make Your subsequent account log-in conditional on acceptance of the Agreement.

If You do not agree to the changes, please do not access or use the Application and the Services any further.

These Terms of Use were last updated on: 5th March 2022.

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